Lockdown Browser for Chromebook Troubleshooting

I'm stuck on the "Start Quiz" page.

If you are experiencing issues with Respondus Lockdown Browser not working properly on a Chromebook, it's possible you need to allow popups for Brightspace. 

From Brightspace, click the Lock icon or Page Settings icon Uploaded Image (Thumbnail) in the address bar:

Choose "Site Settings"

Find "Popups and Redirects" in the site settings, and change the setting to "Allow":

Your popup setting for commonwealthu.brightspace.com should now be "Allow", and you should be able to take a quiz in Lockdown Browser:

Popups are enabled, but I get blank, white screen.

If popups are enabled, and you getting a blank, white screen instead, you'll need to clear your cache and cookies. 

  1. At the top right, click the Google Chrome MenuMore and then Clear browsing data.
  2. Choose a time range,  All time is preferred.
  3. Select Cache and Cookies. You do not need to clear history.
  4. Click Clear data.

You'll need to login to Brightspace again and attempt your quiz.