Commonwealth University IT Customer Survey

Commonwealth University IT values our customer's feedback. Please complete the following survey.

1. Overall, how satisfied are you with the support you received?

Overall, how satisfied are you with the support you received? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied

2. How satisfied are you with the timeliness of the resolution?

How satisfied are you with the timeliness of the resolution? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied

3. Was your issue fully resolved to your satisfaction?

Was your issue fully resolved to your satisfaction?

Partially

Yes

4. How would you rate the professionalism and communication of Commonwealth University IT staff?

How would you rate the professionalism and communication of Commonwealth University IT staff? Very Poor Poor Neutral Good Excellent

5. How knowledgeable was Commonwealth University IT staff in addressing your issue?

How knowledgeable was Commonwealth University IT staff in addressing your issue? Not Knowledgeable at All Not Very Knowledgeable Neutral Knowledgeable Very Knowledgeable

6. How easy was it to get your issue resolved?

How easy was it to get your issue resolved? Very difficult Difficult Neutral Easy Very Easy

7. How likely are you to recommend Commonwealth University IT services? (0 = Not Likely, 10 = Extremely Likely)

8. Do you have any additional feedback or suggestions to improve our service?