Body
Work From Anywhere with Cisco SoftPhone
*Please note that Jabber functionality will be available the day after your upgraded campus desk phone is installed and configured by our provider.
All Commonwealth University employees have access to Cisco SoftPhone features through the University telephone system. SoftPhone technology allows employees to make and receive University phone calls using a computer or mobile device instead of a traditional desk phone.
What Is a SoftPhone, and can I use it?
- A SoftPhone is a software-based phone application that provides many standard office phone features, including:
- Making and receiving calls
- Accessing voicemail
- Caller ID and contacts
- Call forwarding
- Conference calling
Yes, SoftPhones use an internet connection and allow all employees to use their University extension from nearly anywhere.
Cisco Jabber
Cisco Jabber is the University’s primary SoftPhone application and is available for:
- Windows and macOS
- iPhone/iPad
- Android devices
Employees can use Jabber to:
- Place and receive calls using their University number
- Access voicemail
- Use headsets or built-in audio devices
- Work remotely or while traveling
Jabber can be used alongside a desk phone or, in some cases, instead of one.
Benefits
SoftPhone features provide:
- Flexibility for remote and hybrid work
- Mobility across devices and locations
- Consistent access to your University phone number and voicemail
- Reduced dependence on physical desk phones
SoftPhone also helps employees keep personal phone numbers private while making University business calls.
Getting Started
To use Cisco SoftPhone features:
- Download Cisco Jabber
- Install Cisco Jabber on your computer or mobile device
- Sign in with your University credentials
- Configure your headset, microphone, or speakers