Technician Out of Office mode to pause round robin iPass flow

This article is intended for TDX technicians who actively using the round robin iPass flow to assign tickets.

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1. Start by opening up https://helpdesk.commonwealthu.edu/TDWorkManagement/
2. Look for your initials in the top right hand corner of your screen
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3. Click your initials and go to My Profile
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4. Click on the Edit Button once a new tab opens up
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5. Scroll to the very bottom of the page where you see the “Attributes” section where you see Out of Office
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6. Change “Out of Office” from “No” to “Yes”.  This may be blank initially until you initially set it.
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7. Click the Save button when finished
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8. To turn “Office of Office” back off, following the previous steps and change the attribute from “Yes” to “No” and click Save