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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://helpdesk.commonwealthu.edu/TDClient/66/Portal/KB/ArticleDet?ID=3323">https://helpdesk.commonwealthu.edu/TDClient/66/Portal/KB/ArticleDet?ID=3323</a><br /><br />Searching for Service Request