The most common reason for not being able to sign-in to Zoom is not using the SSO login option. All CommonwealthU users should be using the SSO login option to sign-in to Zoom, not the email/password field. This applies for both the app and web.
Instructions for signing into Zoom are located here: Signing into Commonwealth University Zoom
If you try the email/password field multiple times, you may receive a message about your account being locked. Your account is NOT locked. You need to use the SSO login option, and you will be able to sign-in.
When prompted the company domain is: commonwealthu-edu
(dash edu is correct).
For Zoom support, including account questions, please contact CATS at cats@commonwealthu.edu or 570-389-2065, M-F 9am-4pm. You can also put in a CU Helpdesk ticket.