If participants are getting messaging about not being able to join a meeting because they are not authorized, or because the meeting requires authentication, this means the setting "Only authenticated users can join meetings" is enabled for the meeting.
There are two ways to remedy this issue:
Participants Sign Into Zoom
If you're the end user getting the message that you can't access the meeting because you're not authorized, you simply need to sign into the Zoom application on your device with your Commonwealth University credentials. See this article on how: Signing into Commonwealth University Zoom (app)
Remove the Authentication Setting from the Meeting
If you're the host and participants are getting this message, you can end the meeting and edit it, then alert participants the meeting is available once it's fixed. To remove the authentication setting:
- Sign into https://commonwealthu-edu.zoom.us
- In the navigation menu, click Meetings or Webinars.
- Hover your mouse over the meeting or webinar that you want to manage, then click Edit.
- Disable the authentication requirement:
- For a meeting, under Security, deselect the checkbox next to Require authentication to join.
- For a webinar, under Authentication, deselect the following checkboxes:
- Click Save.
For more on this, see Zoom error message "Please log in with a commercial Zoom account to join. "